| Vocab Clinic® and Verb Clinic® FAQs
The following questions and answers cover the issues that are raised most frequently by users of our Arabic software.
How do I activate my software?
For any questions about software activation, please read our Product Activation Support page. For information on the rationale behind requiring software activation, please read our software activation policy.
The Arabic font is not working properly in Vocab Clinic® or Verb Clinic® . How can I fix it?
If you are having trouble with the Arabic script, make sure that the Arabic Web font has been installed to your computer. In most cases, this is done automatically by the installation program, but occasionally due to individual settings on your computer that may not be possible. You can find the font in a folder called "fonts" on the software CD, or you can download it from here (Windows) or here (Mac) . You may also need to do the same for the translit.ttf file, in order to see the transliteration properly.
For Mac users, simply drag the font into the Font Book program found in your Applications folder. For Windows users, open the "Fonts" section of your Windows Control Panel. Select "File/Install New Font", and then select the "Arabweb1.ttf" file from the location where you have saved it. Windows will install the font. Reboot your computer, then run Vocab Clinic® again.
When I click the "record" button, the computer does not record my voice. No wavelength plot appears, and no sound can be heard when I click on the playback button. Why is this?
This means that your microphone is not set up properly to be able to record in Windows or Mac OS X. To set it to work, you need to adjust your microphone configuration in the Sound Recording section of the Sounds and Audio Devices section of the Windows Control Panel, or the Input tab of the Sound properties in the Mac OS X System Preferences. Once your microphone is set to record properly, it will work in Vocab Clinic® and Verb Clinic®, which simply use the Windows or Mac OS X default settings for voice recording. If this still does not solve the problem, check to see that your microphone is plugged in and is in proper working condition.
When I try to run the program, I get an error message saying "There is no disk in the drive. Please insert a disk into Drive A" (or D, or E, etc.)
This problem occurs on some Windows computers that have multiple Cd drives or floppy disk drives. The issue is related to the hardware signature of certain external media drives which do not read correctly when the software searches the computer for vocabulary content.
A workaround that usually works is to make sure that there is some media - anything at all that has any content on it, whether data or audio, dvd, etc. - in the drive that is causing the problem when running the program for the first time. Once the program has run its initial detection of the various drives, it should work properly after that.
When I try to run the program, it crashes without explanation. How do I fix this?
This could be due to many factors, and you may need to contact Support directly by email using the form below to give us more specific details.
For Windows users who use non-Western European languages for the Windows interface (such as Chinese, Eastern European, etc.), you may want to try opening the Advanced tab of the Regional and Language Options in the Windows Control Panel and setting the "language to match the language version of the non-Unicode programs you want to use" as English (United States).
When I "maximize" the Vocab Clinic™ window, my screen goes black for a moment. Why is that?
Vocab Clinic® or Verb Clinic® is actually re-sizing your screen display resolution so that the program takes up the full screen. This resizing causes most screens to turn black for a second or two. It will not cause any problems, and the software will resize your screen display to its original dimensions when you close the program.
Contacting Support
If
you are unable to find the help that you need in the resources
above, feel free to contact us with your questions. Your answer
will be queued, and we will answer it as soon as we can.
To
contact us, you may email us at support@kairosit.com,
or you may use the Support Form.
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